Terms & Conditions

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La Table de Zara | Seafood Boil & Catering

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Website: www.latabledezara.com
Location: Martinique, French Caribbean
Last Updated: November 8, 2026

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Welcome to La Table de Zara!

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We are delighted to bring the authentic flavors of the Caribbean directly to your doorstep and special occasions. Please read these Terms & Conditions carefully before placing an order or requesting our catering services.

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By placing an order or confirming a catering booking with La Table de Zara, you agree to the following terms, subject to applicable consumer protection laws.

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1. About Our Business

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La Table de Zara is a fully online food preparation, seafood boil, and catering business operating in Martinique.

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Our services include:

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• Seafood Boil Delivery: Freshly prepared seafood boil meals available through advance online ordering.

• Event Catering: Food preparation and delivery for private parties, birthdays, weddings, corporate gatherings, and other special occasions.

• Catering Drop-Off: Prepared food delivered to the agreed event location, ready for the customer's arrangements for serving.

 

We operate exclusively through online ordering and advance reservations. We do not currently offer dine-in restaurant services, on-site catering staff, food service, or event cleanup.

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2. Orders & Reservations

 

Seafood Boil Orders

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Seafood boil orders are prepared based on advance customer reservations and ingredient availability.

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• Orders must be placed before the ordering deadline displayed on our website.

• Our regular Seafood Saturday/Sunday ordering deadline is Friday at 11:30 PM, with delivery scheduled for Saturday or Sunday.

• Orders submitted after the deadline may not be accepted for the upcoming Saturday/Sunday.

• Customers must provide accurate contact information and delivery details.

• Order acceptance is subject to availability and confirmation.

 

Catering Reservations

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All catering bookings are subject to review and availability.

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Submitting a catering request through our website does not automatically guarantee a reservation.

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After reviewing the request, our team will contact the customer to discuss menu selection, event details, delivery arrangements, pricing, and availability.

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A catering reservation is confirmed only after La Table de Zara issues written confirmation and any agreed payment requirements have been fulfilled.

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3. Pricing & Payments

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All prices are displayed in euros (€) unless otherwise indicated.

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• Seafood boil prices are listed on our website and may vary according to selected items and portions.

• Catering prices are customized based on menu selection, number of guests, event requirements, and delivery location.

• Applicable delivery charges and taxes will be communicated before the customer confirms the purchase.

• Online payments are processed through the payment providers available at checkout, including Stripe where applicable.

• Catering deposits, balances, and payment deadlines will be specified in the individual quotation or booking agreement.

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La Table de Zara reserves the right to correct pricing errors before accepting an order. Any change to an already confirmed order requires the customer's agreement where applicable.

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4. Delivery Policy

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La Table de Zara currently provides delivery services within approved delivery areas in Martinique.

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• Customers must provide a complete and accurate delivery address.

• Delivery availability and charges may vary depending on location.

• Customers must ensure someone is available to receive the order at the agreed time.

• Delivery dates and time windows will be confirmed before fulfillment.

• Unexpected traffic, weather, or circumstances beyond our reasonable control may affect delivery schedules.

 

If a delivery issue arises, our team will contact the customer to arrange an appropriate solution.

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We remain responsible for fulfilling our delivery obligations in accordance with applicable law.

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5. Catering Drop-Off Services

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Our catering service is currently limited to food preparation, packaging, transportation, and delivery to the agreed event location.

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Unless expressly agreed in writing, our catering services do not include:

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• On-site chefs or food preparation

• Waitstaff or food servers

• Buffet attendants

• Event setup or decoration

• Equipment rental

• Post-event cleaning or food collection

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Customers are responsible for arranging any necessary serving personnel, equipment, and facilities after delivery.

 

Any additional services must be agreed upon separately in writing.

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6. Cancellations, Changes & Refunds

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Seafood Boil Orders

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Because seafood and other fresh ingredients may be purchased specifically for confirmed orders, cancellations are subject to the stage of preparation and applicable consumer rights.

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• Customers should request changes or cancellations as early as possible.

• Orders cancelled at least 48 hours before the scheduled delivery are eligible for a full (100%) refund.

• For cancellations made less than 48 hours before the scheduled delivery, as ingredients may already have been purchased or preparation begun, cancellation and refunds may be restricted where legally permitted.

• If your order was not delivered due to an issue on our side, you will receive a full (100%) refund.

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Catering Orders

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Catering cancellation and modification conditions will be communicated in the customer’s quotation or booking agreement. Unless different conditions are specified there, cancellations made at least 48 hours before the scheduled delivery are eligible for a full (100%) refund.

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Any applicable cancellation charges must be disclosed and agreed upon before confirmation.

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Refunds, deposits, and cancellation charges will be handled in accordance with the agreed booking terms and applicable consumer protection laws.

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Right of Withdrawal

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Under French consumer law, certain contracts involving perishable food products and catering services scheduled for a specific date or period may be exempt from the standard 14-day withdrawal right.

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These exceptions apply only where the relevant legal requirements are satisfied and do not affect other statutory customer rights.

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7. Food Allergies & Dietary Requirements

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Customer health and food safety are important to La Table de Zara.

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Our dishes may contain allergens including, but not limited to:

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• Crustaceans and shellfish

• Fish

• Eggs

• Milk and dairy products

• Wheat and gluten

• Soy

• Mustard

• Other ingredients depending on the selected dish

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Customers should notify us of any allergies, intolerances, or dietary restrictions before confirming an order.

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Although we take reasonable precautions, our kitchen may handle multiple allergens, and we cannot guarantee the complete absence of cross-contact.

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Customers with severe allergies should contact us before ordering so we can assess whether their requirements can be accommodated safely.

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Allergen information will be provided in accordance with applicable food information regulations.

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8. Food Handling & Storage

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Our meals are prepared for delivery using appropriate food hygiene and safety procedures.

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Once delivered, customers should:

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• Follow all storage, temperature, and consumption instructions provided with the food.

• Refrigerate perishable items promptly when not intended for immediate consumption.

• Maintain appropriate hot or cold holding temperatures when serving food at events.

• Avoid leaving seafood and other perishable foods unrefrigerated for extended periods.

• Reheat food only when appropriate and according to any supplied instructions.

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La Table de Zara is not responsible for deterioration caused solely by improper handling or storage after delivery, where the food was supplied safely and in conformity with the order.

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Nothing in these terms excludes our legal responsibilities for food safety, product conformity, or negligence.

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9. Ingredient Availability & Menu Adjustments

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We aim to use quality ingredients and provide freshly prepared meals.

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As seafood and seasonal ingredients are subject to availability, certain menu items may occasionally become unavailable.

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If a significant ingredient or menu change is necessary, we will contact the customer before proceeding.

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Substitutions affecting allergens, price, or essential characteristics will require the customer's approval.

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If an acceptable alternative cannot be agreed upon, the affected order may be cancelled and refunded as appropriate.

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10. Customer Responsibilities

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Customers agree to:

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• Provide accurate ordering and contact information.

• Inform us of relevant food allergies and dietary requirements.

• Confirm the correct event date, guest count, and delivery location.

• Be available to receive deliveries as arranged.

• Communicate requested changes promptly.

• Comply with agreed payment arrangements.

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La Table de Zara may decline requests that cannot reasonably be fulfilled safely or within our operational capacity.

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11. Website Content & Intellectual Property

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All original content published on www.latabledezara.com, including our branding, logos, photographs, descriptions, and website materials, is owned by La Table de Zara or used with permission.

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Unauthorized reproduction, distribution, or commercial use is prohibited without prior written authorization, except where permitted by law.

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12. Privacy & Personal Information

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La Table de Zara collects customer information necessary to process orders, respond to inquiries, coordinate deliveries, and manage catering reservations.

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This may include names, telephone numbers, email addresses, delivery addresses, and booking details.

Personal information is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

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For additional information, please consult our Privacy Policy.

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13. Events Beyond Our Control

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In circumstances such as severe weather, natural disasters, transportation disruptions, or other events beyond our reasonable control, service delivery may be affected.

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We will notify affected customers as soon as reasonably possible and discuss available alternatives, rescheduling, or refunds as required by applicable law.

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14. Complaints & Customer Support

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We value customer satisfaction and welcome feedback.

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If you experience an issue with an order or catering delivery, please contact us promptly and provide your order reference and a description of the concern.

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Website: www.latabledezara.com
Customer Support Email: info@latabledezara.com
Business Location: Martinique, France

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We will review complaints and seek a fair resolution in accordance with applicable consumer protection laws.

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Consumer Mediation

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If a consumer dispute cannot be resolved directly with La Table de Zara following a written complaint, eligible consumers may refer the matter free of charge to our designated consumer mediator.

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Designated Mediator: [Insert approved mediator name]
Mediator Contact Details: [Insert address and website]

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15. Applicable Law

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These Terms & Conditions are governed by applicable French law, including consumer protection legislation applicable in Martinique.

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Any disputes will be handled in accordance with applicable legal procedures and consumer jurisdiction protections.

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Nothing in these terms limits rights that cannot legally be excluded.

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16. Changes to These Terms

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La Table de Zara may update these Terms & Conditions to reflect changes in business operations, services, or legal requirements.

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The updated version will be published on our website with its effective date.

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Changes will not retroactively alter confirmed orders without a lawful basis or the customer's agreement.

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17. Contact Us

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For questions regarding these Terms & Conditions, seafood boil orders, or catering services, please contact us through our website.

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La Table de Zara
Authentic Caribbean Flavors, Delivered with Care.

Website: www.latabledezara.com
Location: Martinique, French Caribbean
Email: info@latabledezara.com

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Thank you for choosing La Table de Zara. We look forward to bringing exceptional Caribbean flavors to your table and special celebrations.